Refund & Returns Policy

Last Updated: 12 Mar 2025

At AEMAAM ‘Sialkot Sports and Clothing’ Exports, we strive to ensure your complete satisfaction. This policy outlines the terms for returns, refunds, and exchanges of our products.

1. Eligibility for Returns

  • Defective/Damaged Products: Eligible for return if damaged during shipping or manufacturing.

  • Customization Errors: Returnable if the product does not match the approved design (e.g., logo placement, color mismatch).

  • Non-Custom Products: Eligible for return within 14 days of delivery if unused and in original packaging.

  • Custom Orders: Non-refundable unless the error is due to our fault (e.g., incorrect size, design flaw).

2. How to Initiate a Return

  1. Contact Us: Email [aemaamsportsandclothing.intl@gmail.com] or message via WhatsApp ((+92)3285140810) within 7 days of delivery. Include:

    • Order number

    • Photos/videos of the issue (for defective/custom items)

  2. Approval: We’ll review your request and provide return instructions.

  3. Ship Back: Return the product to our facility in Sialkot, Pakistan, using a tracked shipping method.

3. Refund Process

  • Approved Returns: Refunds will be processed within 5–10 business days after receiving the product.

  • Refund Method: Original payment method (e.g., credit card, PayPal etc.) or store credit.

  • Shipping Costs:

    • Defective/Custom Errors: We cover return shipping.

    • Non-Defective Returns: Customer bears return shipping costs.

4. Exchanges

  • We offer free exchanges for defective products or customization errors.

  • Exchanges for size/color (non-custom items) are subject to product availability.

5. Non-Returnable Items

  • Customized Products: Unless defective or incorrect due to our error.

  • Used/Damaged Items: Products altered, worn, or damaged after delivery.

  • Perishable Goods: Cleats, gloves, or items marked “Final Sale.”

  • Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.

  • Gift card.

  • Discount Vouchers

6. Jurisdiction-Specific Terms

  • European Union (EU): You have a 14-day right to cancel non-custom orders under the Distance Selling Directive.

  • Australia: Returns accepted if products are faulty, misdescribed, or unfit for purpose under the Australian Consumer Law.

  • USA/Canada: Refunds processed per state/provincial consumer protection laws (e.g., California’s 30-day return window).

  • Brazil: Returns governed by the Consumer Protection Code (CDC), allowing 7 days for non-custom items.

7. International Returns

  • Return shipping fees and customs duties for international orders are the customer’s responsibility.

  • We recommend using tracked shipping (e.g., DHL, FedEx) to avoid lost packages.

8. Contact Us

For returns, refunds, or questions:

  • Email: aemaamsportsandclothing.intl@gmail.com

  • WhatsApp: (+92)3285140810

  • Address: Hadi Town Sialkot, Pakistan

9. Policy Updates

We reserve the right to update this policy. Changes will be posted on this page.

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